Contact Golden Star

How support can help

Our support team works around the clock. Ask for help with sign-up, email verification, account access, identity documents, deposits, withdrawals, bonuses, personal limits or self-exclusion.

To sign up, complete the required fields, accept the privacy policy and terms, then check your inbox to verify the account. If the verification message does not arrive or you cannot finish registration, support can guide you.

Forgotten your password or email

For a forgotten password, select “Log In”, choose “Forgot Your Password”, enter your email address and select “Reset Password”. Follow the instructions sent to your inbox. If that does not restore access, contact support and describe what happened.

If you have forgotten which email address belongs to the account, contact support for individual instructions. Expect an identity check first, so nobody else can take over your account. Restoring access without the email address takes longer.

Ways to contact us

Use our live chat or email [email protected]. VIP players can also speak with their personal VIP manager through live chat, email or WhatsApp.

Raising a complaint

Contact support first if your concern involves payments, deposits, bonuses, software, an account or another part of your experience. Explain the issue and provide the details needed to review it.

If you want an independent service, you can also file a complaint with the AskGamblers complaints service.