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Responsible Gambling

Keep gaming in its place

Gaming is entertainment. It is not income and it is not a way out of debt. Keep track of how much time and money you spend. If play begins to interfere with daily life or you spend more than you can afford, use the controls below and consider independent support.

Set personal limits

Your account lets you set spending controls for a day, week or month.

You can change a limit at any time. A decrease applies at once. Raising a limit needs your email confirmation, and the higher figure starts only once the earlier limit of that kind has run out. Crypto payments are decentralised, so a deposit limit may not always catch a cryptocurrency deposit.

If you want deposit restrictions to be enforced, use other available payment methods together with responsible-gambling tools. Contact support if you need help choosing or changing a personal limit.

Take a cooling-off period

Cooling-off can run for a week, a month, three months or six months, whichever you pick. It starts immediately. During that period you cannot make fiat deposits and you will not receive promotional offers, but you may still withdraw the funds left in your account. Some cryptocurrency deposits may still be processed. When the selected period ends, the account is reactivated automatically.

Choose self-exclusion

Self-exclusion can be set for six or nine months, for a year, or with no end date. Your account is disabled immediately for the period you choose. You cannot make fiat deposits or receive promotions.

Any balance left in the account, including cryptocurrency funds that may still have been processed, can be withdrawn manually through support and remains subject to the applicable limits. Self-exclusion does not remove verification requirements. We may still ask you to complete verification before funds are processed.

How Sportsbook controls differ

Loss and wager limits currently do not apply to Sportsbook bets. A cooling-off period also currently does not prevent a Sportsbook bet while you have an available balance. Self-exclusion disables your account and stops play.

How to activate a control

Set limits from your account, ask through LiveChat, or email [email protected]. You can also contact support to say that you want to stop gambling for a selected period. We will block access to your account and stop promotional materials for that period.

Protecting minors

We accept only players aged 18 or older. We may ask for proof of identity and deny access if a player has not reached the required age.

Because minors may still reach gaming services online, we encourage parents and guardians to control access on shared devices.

Parents and guardians can use filtering software to restrict access to gaming services. Examples include CyberPatrol, GamBlock, 27labs and Net Nanny.

Independent help

These organizations provide consultation and support for gambling problems.

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