Golden Star Terms

Before you register

You must register personally. Enter your date of birth showing that you are 18 or older, or that you have reached the legal age for online gaming where you live. We also ask for your first and last name, address, email address, username, password and phone number.

You are responsible for checking that online gambling is legal where you live before you place a bet. Players from a number of countries are not accepted. By registering, you also confirm that you do not use a VPN.

We may ask for proof of age or location. Access may be restricted and your account may be suspended if we cannot confirm that you meet the age or location requirements.

One player, one account

You may have one personal account. Opening extra accounts can get all of them terminated and every payout put on hold. If two or more accounts have overlapping IP addresses, we may confiscate funds or suspend access. Our decisions about an IP address overlap are final.

Your account is for your personal use only. Do not use it for commercial profit, give another person access, or allow a third party or minor to use Golden Star through your account.

When we ask for documents

We may check your identity before paying a withdrawal or refund. You must provide every requested document within the deadlines we set. Depending on the check, we may want a passport or ID card, proof of where you live, proof of your payments, and papers on where your money comes from.

Documents must be in Latin or Cyrillic script. If you cannot provide them in either script, we may require a video verification in which you present your documents. We may verify the authenticity of anything you send.

Refusing to provide requested documents, supplying false or incomplete personal data, or sending documents that do not match the actual information can lead to a refused withdrawal, closure of your account and confiscation of funds. Your account may remain suspended while we wait for satisfactory information.

Making a deposit

Deposit only through a payment method registered in your own name. Should a security check show that someone else funded the deposit, your winnings will be confiscated and the deposit goes back to whoever owns that payment account. We are not responsible for funds lost after being deposited from a third-party account.

The minimum deposit is 30 CAD. Available methods depend on your circumstances, so ask support which payment methods suit your country.

We are not a financial institution. Your balance does not earn interest, and we do not provide currency conversion or exchange services.

Requesting a withdrawal

The minimum withdrawal is 45 CAD per transaction. The maximum depends on the payment method you choose. If a request is above that method's limit, the amount will be paid in instalments.

Withdrawal limits also depend on your total deposits. Players whose deposits add up to no more than 3,000 EUR (or its equivalent) can take out up to 4,500 CAD daily, 15,000 CAD weekly and 45,000 CAD monthly. Higher limits apply to players with larger total deposits. VIP players can be an exception.

We may verify your identity before any payout and hold the payment, withdrawal or refund while the check is completed. If the bets placed since your last deposit total less than three times that deposit, we may charge processing fees for the deposit and withdrawal. That decision is at our discretion.

We do try to reach you about each withdrawal. If we cannot reach you by email or phone within two weeks of the request, your account may be locked until KYC is complete. If your KYC information is still incomplete 40 days after your withdrawal request, winnings from bonus play or real-money play may be forfeited.

We aim to process withdrawal requests within 72 hours of approval. The time before you receive the funds depends on the payment method and your verification status. Even where a payment method is supported, successful processing cannot be guaranteed in every case.

Using a bonus

Only one bonus may be active at a time, and deposit bonuses cannot be combined. A bonus lasts 14 days and caps each bet during wagering at 7.5 CAD, unless the offer itself sets other rules. Purchased bonus rounds and bets doubled after a completed game round count toward that maximum.

You may refuse bonuses. You may also cancel a bonus before you begin wagering it without losing your own funds. Once play has started, cancellation removes the bonus and any winnings gained with it. If wagering is not completed before the validity period ends, the bonus money and winnings are void.

Not every game contributes equally to wagering, and excluded games cannot be played with an active bonus. Prohibited strategies include opposite betting, money laundering and bet manipulation intended to exploit bonus mechanics. Bonus abuse and prohibited strategies can lead to cancelled winnings. A withdrawal of a deposit before wagering is complete means the bonus and winnings will be forfeited.

Fees and taxes

You are responsible for fees and taxes due on winnings under the laws where you live. If you deposit funds and place no bets before withdrawing, we may cover our transaction fees from the withdrawal.

If your account becomes dormant

An account becomes dormant after twelve consecutive months without logging in. While it has a positive balance, we may then charge a monthly administrative fee of at least 37.50 CAD. We will tell you by email when the account becomes dormant.

The fee stops when you reactivate the account or when its balance reaches zero.

Fraud and fair play

Collusion, chargebacks, forged documents, multiple accounts and other cheating may lead to a terminated account and suspended or cancelled payouts. Low-risk roulette strategies are prohibited, including betting on red and black at the same time. Do not exploit software bugs or defects. Report them promptly, or we may seek reimbursement for losses or costs caused by the issue and the failure to report it.

Keeping play under control

We screen account activity for signs of gambling addiction under our responsible-gaming rules. If we detect such signs, we may close the account and suspend access to protect the player.

Who your agreement is with

You contract with Novatrix SRL of Costa Rica. Our licence, No. ALSI-202508056-FI2, comes from the Government of Anjouan (Autonomous Island of Anjouan, Union of Comoros).

We may change these terms when needed. Where possible, we will tell you about significant changes.